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COVID-19 Notice

Updated: 6 April 2020 5:00 PM

To our valued customers,

In view of the recent COVID-19 circuit breaker announcement by the government, we would like to inform you that we are listed as part of essential services under "Manufacturing and Distribution - Manufacturing of printing, packaging and pallets to support Food Services, Food Manufacturing and any other Essential Products and Services herein-mentioned".

We would like to inform you of the following:

1. Enhanced 24/7 hotline support for all essential services (Starts 7 April)

The majority of our customers are businesses, and we know that there are many businesses that require additional support to adjust and comply to ever-changing new measures. As such, we will be providing 24/7 hotline support to all essential services. If you need to place an order or make an inquiry after our usual opening hours, you may call 6286 2298 for someone to assist you.

2. Postponed printing for all non-essential purposes (Starts 7 April)

During this circuit breaker period, we will only be printing for essential businesses. As long as your business falls within the list of essential services or have an Exemption from Suspension of Business Activities, we will process your printing. If you are unsure whether you belong to an essential service, you may check the list here: http://go.gov.sg/circuitbreaker.

For all other non-essential printing orders placed 7 April onward, it will be postponed till after 4 May. For customers who made orders for non-essential printing and would like to request for a refund, you may request for a refund via email with your order details. We reserve the right to reject orders that we deem are non-essential.

3. Delivery and self-collection

Our office premises remain open, and you can still opt for self-collection. However, we strongly encourage all customers to opt for delivery options instead of self-collection, in an effort to comply with safe distancing guidelines. For customers that still choose to opt for self-collection, please note that there will be measures in place such as temperature taking and safe distance markings. Customers who refuse to comply with these guidelines may be turned away.

4. Placing orders

You can still place your orders as per usual by emailing the graphic specialist that has been serving you or placing your orders online at www.printbyphone.com. In consideration of the viral situation, we will also be keeping the prints for customers who wish to collect after 4 May. We hope this gives you peace of mind that your prints are still safe with us, and would like to encourage you to stay at home wherever possible.

5. Measures that our staff are taking

We also take care of the well-being of our staff by implementing the following measures.
- Daily temperature taking twice a day
- Reduction of onsite manpower
- Telecommuting and working from home wherever possible
- Safe distancing measures and guides
- Temperature taking for all customers, suppliers, and other stakeholders that arrive on our premises

- Any staff who is unwell or symptomatic will be sent home and instructed to see a doctor

We will continue to do our utmost best to provide you with our services. We hope to have your continued support through this difficult time together. For more frequent updates, please like and follow our social media to get the latest details. Stay safe, stay home.

 

COVID-19通告(中文版)

 

至尊贵的客户,

我国政府最近发布了阻断新冠病毒传播的政策,在此通告大家,我们被列为“制造和分销-印刷,包装和制造辅助食品服务,食品制造的必要服务”的一部分。

为此,我们响应政策并做出了以下的修改:

1.为所有必要行业提供24/7热线支持(从4月7日开始)

我们深知许多行业需要协助来调整以便遵守与时俱进的新措施。因此,我们将为所有必要行业提供24/7热线支持。如果您需要在我们工作时间后下单或进行咨询,请致电6286 2298。

2.所有非必要用途的印刷产品将被延迟生产(从4月7日开始)

在阻断新冠病毒传播的政策期间,我们将着重处理必要业务的订单。只要您的业务属于必要服务列表或免于暂停的商业活动,我们将照常处理您的订单。如果不确定自己是否属于必要服务,可以在此处查看列表 :http://go.gov.sg/circuitbreaker

4月7日后非必要用途的印刷订单将被推迟到5月4日后才继续生产。对于订购了非必要用途的印刷订单并希望退款的客户,请通过电子邮件并附上您的订单详细信息要求退款。我们将保留拒绝打印我们认为非必要用途印刷订单的权利。

3.送货上门与门店取货

我们的公司将照常营业,您仍然可以选择到门店取货。但为了响应阻断新冠病毒传播的政策,我们强烈建议所有客户选择送货上门而不到门店取货。对于仍选择门店取货的客户,请注意我们将采取政府下达的防范措施,例如测量体温及保持适当距离。为了照顾在场人员的健康,拒绝遵守规则的客户将被拒之门外。

4.下订单

您仍然可以按照平常的方式通过向服务您的职员发送电子邮件来下订单,或通过www.printbyphone.com平台在线下订单。

5.我们正在采取的防范措施

为了响应阻断新冠病毒传播的政策,我们严厉的执行了以下的防范措施:
• 每日2次体温测量
• 线下门店只保留必要员工
• 最大化远程办公
• 100% 遵从政府出台的政策
• 为所有到门店的人士测量体温并加以记录
• 任何身体不适或有症状的工作人员将立即送往诊所,并在必要时进行自我隔离

请留意或追踪我们的社交账号以便获得最新的资讯。希望在这艰难的时刻里大家能同舟共济,共渡难关。
×中文版本为翻译版本,一切以英文版本为准