Urgent Orders

Select the products and purchase under RUSH category. Depending on the product, we are able to cater for urgent orders within the given time frame.
*Orders not under RUSH cannot be sped up without incurring additional surcharges.

Self-Collection

BEFORE 6pm : Production time (eg. 18 hours/36 hours/48 hours etc.) for each product is stated on their respective product page. You will receive an email notification once your order is ready to be collected.

AFTER 6pm : If your order is made after 6pm, do note that production time will only be counted from 9am the next working day.
*Some products may take up to 2-3 working days to finish

Multiple Artwork Designs

Unfortunately, you are only able to upload one design per product at a time. For orders with more than one design per product, select "Back to catalog" and upload your designs accordingly.

Custom Print Orders

Unfortunately, PrintByPhone currently does not provide services for die-cut, kiss-cut and custom shaped orders. For special orders, kindly email info@botaksign.com.sg.

Payment Modes

All payments will be via Mastercard/Visa credit or debit card through PayPal Payment Gateway.

Payment Failure

In case of payment failure, kindly check that all the information on the payment page matches the information you entered when creating an account in PrintByPhone. Do note that payment will not go through if there is any discrepancy in information. Refer to the image below for an example.

Payment Verification

To verify whether your payment has went through, check the Order Details. Please refer to the image below.

Delivery Charges

Delivered in 2 working days: $20
Next day delivery: $30
Delivery within 3hours: $30 (applies to RUSH jobs only)

Delivery Timeslots

Delivered in 2 working days: 9:00AM - 12:00PM
Delivered in 2 working days: 2:00PM - 5:00PM
Delivered in the next working day: 2:00PM - 5:00PM
Delivered in 3 hours (RUSH orders only)

The cutoff time for RUSH deliveries is 3pm from Monday to Friday.
We do not deliver on Saturday, Sunday and Public Holidays.
RUSH delivery orders made after 3pm will be processed the next working day to be delivered between 10am to 12pm.

*Select your preferred delivery timeslots at the checkout page. Do note that different charges apply accordingly.

Multiple addresses

We are able to deliver to multiple addresses. You can check the "Ship items to separate addresses" option at the checkout page and enter the respective addresses.

Multiple orders

Kindly consolidate all the products under one order to avoid paying for multiple delivery fees. Combination of orders is not allowed and paid delivery fees for multiple orders will not be refunded.

Scheduling Re-delivery

It is in our best interest to meet customer delivery requirements as prompt as possible. Our team notifies customers one (1) to two (2) days in advance before scheduling deliveries to avoid failure of delivery. Customers may opt to reschedule delivery if they are unable to receive their orders by notifying us at least one (1) day prior to delivery date.

In cases where no one is present to receive the delivery on the agreed schedule, you may choose to reschedule the delivery with an additional cost of $30. This applies to failure of delivery due to wrong address as well.

Additional Surcharges

Extra surcharges will apply for any parking fees, delivery clearances, more than 1 hour of waiting time and/or delivery to upper floors via stairs.

Overseas Shipping

For overseas orders (outside of Singapore), kindly drop us an email of your orders to info@printbyphone.com.

Self-Collection

At the checkout page, select "Self-Collection" under "Shipping Options". If you opted for self-collection, a message will be sent to you once your order is ready.
Kindly collect your order at:
22 Yio Chu Kang Road #01-19, Highland Centre; Singapore 545535.

Self-collection orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been collected after 30 days, it will be disposed off.

Important Notice

Unless you choose Self Collection for digital orders, you need to select one of the delivery options presented to you on the Site. When choosing a delivery option, please remember that the estimated delivery transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up.

Delivery transit times vary, and Botak Sign assumes no responsibility for delays caused by delivering carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Botak Sign ’s responsibility is limited to preparing your printing order and delivering it to third-party services for delivery. Botak Sign is not liable for damages which occur during delivery.

We cannot deliver to P.O. Boxes and our deliveryman will not conduct any demonstration or installation upon delivery of products (Please contact our Customer Service for instruction or demonstration). In the unfortunate event that we need to reschedule the delivery, we shall inform our valued customers without delay.

Refunds

All sales are final. No refunds are given once Botak Sign starts working on your order. This means, Botak Sign had received your necessary materials (i.e, digital files and payment) and had worked on your file. In some cases, a partial or full refund maybe extended to the customer if no work has been completed by Botak Sign for a specific order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order as well as merchant bank fees on credit card transactions. Refunds resulting from but not limited to, quantity, paper stock and shipping downgrades or cancellations prior to being in production shall be subjected to a minimum fee of $15.00, up to 3.5% of the total amount.

Returns

In order to receive the replacement, we must be notified within 24 hours from delivery of any defects. Customers must return 100% of the defective order at their expense within 5 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.

Orders

Orders that are not yet in production within 5 days of order already incur additional equipment, labor and inventory cost for Botak Sign. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.

Contractual Terms

Each order made from Botak Sign is a contract between you, as the customer making the order, and Botak Sign. The fact that you have made an order on behalf of a third party does not absolve you of liability to Botak Sign. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Botak Sign.